Do you have a price-match policy?
Our commitment to great prices, extensive product range and exceptional customer service combined with the benefit of Australian warranty and backup are great reasons to shop with us.
We do our best to keep our prices as low as possible, but if one of our competitors advertises a lower price, please allow us to match it.
For our full price match policy, please CLICK HERE.
Can I negotiate a price with you?
On bicycles, yes. If you see a product cheaper elsewhere or simply just want a better deal, you can use the 'Negotiate' button.
What currency will I pay for my order in?
If you use PayPal it will charge you in the currency you select and then converted to your local currency. If you use a credit card it will charge you in Australian dollars.
Which credit and debit cards can I use to pay?
Any internationally accepted credit card is fine with us.
When will my card be charged?
Your card will be charged when you confirm your order.
How do you secure my payment details?
We use the Commonwealth Bank Secure Payments Seal.
This seal is part of the Commonwealth Bank provided secure internet payment service we are using. It assures you that we are compliant with the internationally set Payment Card Industry Data Security Standards, which govern the secure storage and handling of your card data.
It also indicates that we consider the security of your credit card details to be of prime importance. All approvals on your card are obtained from your credit card provider in real time.
How can I use a Promotional Code to claim a discount?
The discount coupon code entry box is on the 'Cart' page of the checkout process. Just enter the code and press the redeem button. Please read our Terms and Conditions to find more details.
My PayPal orders do not show on my account when I log in, why?
If you are having trouble with your PayPal order please contact us so we can ensure we give you the right direction to solve the problem. Please ensure the email address supplied is your PayPal email address, this will help speed the process and help correct problems.
Why has PayPal charged me more than what your site stated?
All prices shown on our website use the current exchange rate. PayPal use their own rate which may be different.
Do you have Afterpay?
Yes we do. You can choose this payment option on all orders between $500.00 and $2,000.00.
For more information, please click here.
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