Returns Form & Policy

For product exchanges, place a new order for the correct item and return the old item for a refund.

For change of mind or sizing, please lodge a return through the portal below. Your return must be received with all original packaging and must be fit for resale. We understand that shoes and clothing may need to be fitted; however, goods must be returned in an unused condition, with all tags and packaging intact. Scuff marks, sticky tape on the packaging or similar issues may prevent the return from being processed.

To return an item:

1. Create a lodgement for your return using the portal below

2. Print your packing slip and securely package your return item(s)

3. Send your return to our PO BOX

 

You have 30 days from the date that the goods are delivered in which to make the return.

Once a return has been approved, it will be processed within 2 business days of receiving the return at our warehouse. You will receive a refund via your original payment method.

In the event your return does not meet our returns policy, we will notify you. Items will be held for a period of 90 days. Once this period has elapsed, the goods will be donated to charity.

We reserve the right to reject any return if we believe that our returns process is being abused or for unreasonable repetitious returns.

We strongly suggest using a parcel service that is trackable and requires a signature on delivery. Bikebug will not be held liable for any goods lost in transit.

For goods that are faulty or not functional please use the warranty procedures listed below.