Delivery

How much will delivery cost?

Please visit our Shipping Policy page for all shipping cost information.

Please note: in order to optimise our international shipping and remain competitive globally, we may need to remove some items from their original boxes and re-box them into smaller boxes. This will allow us to keep our international shipping charges competitive.

Can I have free shipping on my order?

Your order is free within Australia, except as specified here.

How long will delivery take?

Australian Shipping:

For most major cities (except Perth) and close regional towns your order should be delivered in 2 working days. For all other areas items should be delivered within 3 to 7 working days.

International Shipping:

Depending on where you are in the world, upon dispatch, you should receive your items within 10 working days.

When will my order be dispatched?

Most orders received before 12:30pm (AEST) for items in stock will be picked and dispatched the same day.

We will always do our best to pick and dispatch orders received after 12:30pm (AEST) for items in stock on the smae day. If this is not practicable, they will be picked and dispatched the following day.

Out of stock or order in items will be dispatched the same day the item has been received from the supplier.

'Available to Order' items will be dispatched the same day the item has been received from the supplier.

We don't work over the weekend so orders received after 3pm on a Friday will be dispatched first thing on a Monday.

How will my order be delivered?

We deliver using a courier service or Australia Post. We can deliver to Post Office boxes and Parcel Collect.

How do I track the progress of my order?

When your order is shipped, you will receive a tracking number so that you can monitor your order's progress.

My order is processing, can I change my delivery address?

We aim to process your order as quickly as possible and often by the time you may need to change delivery address it can be very difficult to retrieve the order and make this change. If you find yourself in this awkward position contact us, but we cannot guarantee this can be done.

Can you deliver outside of Australia?

Yes we can, except for some brands that don't allow us to ship internationally.

Will I have to pay customs charges in my country?

Shipments overseas might be subject to duties and taxes specific to the country of destination and these are the responsibility of the customer> It is against the law to understate the value of items we sell and we will not do this in any circumstances.

If you decline to pay any duties or taxes that may be charged to you, your order may be returned to us by the courier. If it is returned to us then we will refund the amount of your order, less the original shipping cost and any return shipping cost that may be charged to us by our courier.

Some items on my order are out of stock, will you send what you have or wait until all items are available?

We will generally try to contact you to find out .