Warranty's

Modified on Mon, 22 Jan 2024 at 01:52 PM

Warranty

All goods supplied by Bikebug are covered by the original manufacturer's warranty. If an item has failed and you believe it to be a claimable warranty please email us at warranty@bikebug.com to begin a claim.

Please note that we endeavor to resolve warranty assessment in a timely manner, however due to the complexity of some products it might need to be returned to the distributor and in some cases the manufacturer for assessment.

Once the details have been approved for warranty, Bikebug will supply a prepaid mailing label to cover the cost of the warranty return.

Please pack your items properly to minimise the risk of it being damaged in transit.
Attach the supplied prepaid label.
You will receive an email notification once we receive the product.

Outcome of the Warranty assessment:

Product found to be defective and under warranty - we will do the following:

The products will either be repaired or
The product will be replaced or
The product purchase price will be refunded where it cannot be repaired or replaced with a similar product.
Bikebug will be responsible for any and all reasonable freight costs in returning your product.

Product found not to be defective or covered by the Warranty:

You will be notified of this outcome after assessment via email.
The product can be returned to you at your expense
Unclaimed items will be stored for 90 days and will be disposed of if not collected.

Due to health and safety regulations, we request all used products to be cleaned prior to being returned. Clothing needs to be washed before it is returned.